Sunday, August 01, 2004

Telling On Burger King

The other night I was craving one of those Hershey pies from Burger King. Like a pregnant woman craves Haagen Daaz, that was me with the Hershey pie. I hopped into the car and zipped through the drive-thru and ordered two (count 'em, two!) tasty treats.

My total came out to like $2.23 or something like that, and I decided to pay using the change that I keep in my car's ash tray. It was mostly quarters and nickels if memory serves, but it was exact change and I was about to enjoy my pies.

I handed the change to the guy who looks at it like I just handed him Martian currency, turns to the manager behind him, and asks, "Do we take change?" The grumpy manager growled, "No!" and the kid turns back to me, gives me back my money, and says, "We don't take change."

Was he serious?

I asked him why not and he said he didn't know. I told him, "But its money" but I wasn't being too persuasive and he just shook his head. So I just said, "Forget it." The Drive-Thru Kid was literally astonished. He got a look on his face like he couldn't believe it (probably more concerned about not knowing how to cancel an order on the register) and I zoomed off...without my pies!!!

I was angry and I wanted Hershey Pies! I arrived back home and immediately went online to the Burger King website. If there's one thing I learned from my wife, it's that if you are a victim of shoddy customer service and you let the right people know about it, sometimes you get free stuff.

BK Customer Service was closed for the night but you bet your butt I was on the phone the next morning. The woman who took my call was very polite and sounded more than a little shocked that they refused to take my money. And my free coupons are in the mail!!!!!

So I eagerly await the arrival of my two favorite four-letter "F" words: FREE FOOD

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